Privacy Policy

Effective Date: [05/04/25]

At AVANA, we are deeply committed to respecting and protecting your privacy. This Privacy Policy outlines in detail how we collect, store, use, and protect your personal and medical information when you engage with our dental, hair, and skin care services—whether through our physical clinic or online platform. Your trust is important to us, and we strive to maintain transparency and accountability in all aspects of data handling.

1. Information Collection

We collect a variety of personal data to ensure safe, effective, and customized treatment. This includes, but is not limited to, your full name, date of birth, residential address, contact details (email and phone), medical and treatment history, photographs, appointment records, insurance details, and payment information. This information is collected via appointment forms, consultation sessions, digital interactions on our website, and while using any of our services.

2. Use of Information

The data we collect is essential for delivering quality healthcare. We use this information to schedule and confirm appointments, conduct accurate diagnostics, plan individualized treatments, process payments, respond to inquiries, maintain up-to-date health records, manage insurance claims, and send service or promotional communications when permitted.

3. Data Security

AVANA employs industry-standard security measures including encrypted databases, secure communication protocols, password protection, and restricted access. Only authorized staff members have access to sensitive information, and we ensure they are trained to uphold confidentiality and data protection standards.

4. Sharing of Information

Your privacy is a top priority. We do not share or sell your data with unaffiliated third parties. However, in specific scenarios—such as referrals to laboratories, submission to insurance companies, compliance with legal obligations, or emergencies—your data may be shared responsibly with necessary entities, always maintaining confidentiality and minimal disclosure.

5. Website Data and Cookies

Our website may collect certain non-personal information automatically through cookies, including your browser type, IP address, and browsing behavior. These technologies help us analyze traffic, personalize your experience, and improve our website’s performance. You can control cookie preferences via your browser settings at any time.

6. Your Rights

You have full rights to access, update, correct, or request deletion of your personal data stored with us. You may also object to certain processing activities or withdraw your consent, particularly for marketing communications. To exercise these rights, please reach out using the contact information below.

7. Changes to Policy

AVANA may revise this Privacy Policy periodically to align with evolving legal standards or service changes. All updates will be posted on this page with a revised effective date. Continued use of our services signifies your agreement to any updated policies.

8. Contact Information

If you have questions, feedback, or would like to exercise any of your rights under this policy, feel free to contact us directly:

Clinic Address:
AVANA Healthcare,
Pathare Complex, Shop No. 2, Second Floor,
Above Smart Care Medical, Grant Road,
Opp. Waterfront Society, EON Phase 2,
Kharadi, Pune – 411014, India.